SHIPPING TERMS AND POLICIES

Your Comfy Gear is Almost Here!

 

FREE Shipping

We offer free ground shipping on web orders to the lower 48 States.

  • Offer valid only on orders placed at REI.com, REI Outlet and 1-800-426-4840.
  • Offer not valid on return shipments, special orders, prior purchases, REI gift cards, memberships, shop services and rentals.
  • Offer is limited to stock on hand and backorderable items, is nontransferable and is not redeemable for cash.
  • Offer limited to standard shipping to U.S. addresses only (including APOs and FPOs).
  • Oversized shipping charges will be applied to any heavy or large items in your order. Oversized shipping charges will be reflected at checkout.
  • To order by phone, call 1-800-426-4840 Mon-Fri, 5am through 10pm and Sat-Sun, 6am through 9pm PT.
  • Terms and conditions apply. Please see http://www.rei.com/free-shipping.

Estimated arrival dates are for domestic orders placed today. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.

How we ship

We offer FedEx and USPS services.

International Shipping

Our website only accepts orders shipping in the U.S. For international shipments, please call our Customer Support Team  or email us.

When will my order ship?

Web orders typically leave our warehouse within 2 business days.

We do not ship on weekends or holidays.

Express orders placed by 11:00 am MT Monday – Friday will ship that day, otherwise the order will ship on the next business day. Processing time may be delayed if your order requires additional screening from our fraud check. See below.

Fraud Check

We review all orders for evidence of fraud. In some cases we may call you to confirm your shipment. If you are shipping to an address other than your billing address verbal confirmation will be required and this may delay your shipment. This is important to note if you are choosing an express shipping service.

 

How do I track my order?

Once your order ships we’ll email you a confirmation that includes tracking. If you established an account on our website you can also login at any time to check status.

What happens if there is an issue with delivery?

Once a package leaves our warehouse, the carrier is responsible for its delivery. If the tracking shows delivered but you don’t have it, contact our customer service and we’ll help however we can. We are not responsible for lost, stolen, or damaged packages.

 

Returns

Please See Return and Warranty page prior to returning any product to OCG.

The customer is responsible for shipping product to Big Agnes for exchange, credit evaluation, or return. We recommend that you insure and include delivery confirmation on all packages sent to Big Agnes. We are not responsible for lost packages. Let us know what you would prefer as an exchange item and when your next trip is when you Submit a Claim Online so we can do our best to meet your expectations.

 

Need help?

Our team is here for you. Please email us or call 877.554.8975 with any questions. Also check out answers to frequently asked questions on Big Agnes Customer Care Pages.

 

BACKCOUNTRY.COM …..

How Do I Return Or Exchange An Order?  Print Article
%d bloggers like this: